Which countries do you ship to?We are generally able to ship to most countries via DHL/EMS/FEDEX Express. You may clarify with our team to see whether Standard Shipping is available to your country.
How much does shipping cost? We have two shipping methods - Standard Shipping and Express Shipping.Standard Shipping is free for most countries, while Express Shipping is 10-35USD depending on your country. If your order is over 200USD, Express Shipping is free*. Shipping fees exclude import taxes or processing fees that might be applicable for your country. Linsoul is not responsible for any form of such fees.
How long does it take to receive the order after it is placed? For in-stock products, your order will be shipped within 3 working days. You may check with our staff regarding the in-stock status of any products. Customized items will take a longer time. Please contact our staff for more information. For Express Shipping, it takes about 5-12 days for items to be delivered after shipping out. For some countries, it might take more time, depending on your country and its customs. The duration for transit is something beyond our control.
Wish Audio will not be making refunds for such cases. Please consider an upgrade to DHL Express or keep the waiting time in mind. *Note: Timings might be affected due to festive seasons or other unforeseen circumstances. Customers are to bear the consequences and fees incurred, if the parcel was undelivered due to any of the following situation:
Wrong address or phone number provided by recipient Recipient was uncontactable when courier company contacted Refusal to sign for the package by recipient Lost or damaged parcel because recipient opted for “no-signature delivery” Refusal to pay for the local tax/processing fee by recipient Refusal to provide supporting documents for custom clearance by recipient
Who will pay for the import tax/custom fees Customers have to bear any form of custom/import/processing fees that are applicable for your parcel.Should you be unwilling to pay for the fees and reject the delivery of the parcel, you will still have to pay for the shipping cost. Pontaudio will only refund the amount of your order after deducting the shipping cost incurred.